Terms & Condition Online shop

Terms & Condition Online shop









The purpose of this online shop is to provide you with the possibility to buy Profi-Glue Limited products world wide in countries where no sole importer / distributor is in place.


We will not ship to countries where we have sole importer in place, which are as of now: USA, SOUTH AFRICA, KENYA, TANZANIA, LESOTHO, SWAZILAND, ZAMBIA, MOZAMBIQUE, SEYCHELLES, MADAGASCAR, MAURITIUS, MALLORCA, BOTSWANA, ZIMBABWE and NAMIBIA. We will also not ship trough this online shop to GERMANY, THE NETHERLANDS, SWITZERLAND, AUSTRIA, BELGIUM and LUXEMBOURG.


Typographical Errors:
Profi-Glue Limited strives to make every piece of information as accurately as we could. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Profi-Glue Limited shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card or PayPal account has been charged. If your credit card or PayPal account has already been charged for the purchase and your order is canceled, Profi-Glue Limited shall immediately issue a credit to your credit card account or PayPal account in the amount of the charge.




Our prices are displayed in EURO and include, depending on the country or region where the goods will be shipped to, the legal value added or sales tax.

All recipients outside of the EU, including residents of the Channel-, Balearic- and Canary Islands and the other countries mentioned above are responsible for any local import duties, customs and brokerage fees, or taxes that may be charged. Usually these charges are paid for by the carrier (DHL) on import of the shipment and then are invoiced to the recipient on or after delivery of the shipment nevertheless you are fully responsible for customs clearance and all involved charges if this service is not provided by the carrier in your area. Profi-Glue Limited will not be able to offer compensation or refunds for orders that are not deliverable because the recipient is not paying for customs fees.


Availability information for the products in our shop is listed on each item's detail page. As we process your order, we will inform you by e-mail if any items you order turn out to be unavailable or if their delivery will be delayed due to any reasons.


When you place an order to purchase a product from our online shop, we will send you an e-mail confirming receipt of your order and containing the details and the total value of your order. Your order represents an offer to us to purchase one or more products. We accept this offer by sending a order confirmation e-mail to you.


Profi-Glue Limited accepts the following forms of payment: Visa - Master card ( through PayPal), PayPal, Bank transfer on request.


All transactions on Profi-Glue Limited online shop use PayPal’s encryption system. Your name, address, and credit card information cannot be viewed by anyone else and will be kept strictly confidential. We are a verified PayPal account holder.


If you do not own any of the above listed credit cards or a PayPal account, please contact us directly at sales@underwatermagic.eu


Warehouses in two different locations are fulfilling Profi-Glue Limited online orders: Germany fulfilling all orders worldwide (excluding Cyprus for which we have a warehouse in Cyprus).


If not stated otherwise, all goods are in stock and all orders will usually get sent out no later than 2 to 3 workdays.


Shipping lead times are based on the estimation from DHL, we can not accept any resposibility for delays caused by the shipper

We do our very best to keep your shipping costs within a reasonable range, but decided to only offer traceable courier services and orders should reach you the best and fastest way possible.


Please be aware that we cannot deliver to PO boxes.


Shipping Damage: Should your shipment arrive at your delivery address damaged, please do not accept the shipment, or have the courier confirm the damage. Since courier services will not accept damage complaints that are filed at a later date, we will not be able to offer compensation or exchange in such cases.


Shipping costs can be found at www.dhl.de



7- day "No-Questions-Asked" Returns: If you are dissatisfied with your purchase, for whatever reason, you may return it for a full refund within 7 days of your receipt of the product after contacting us at sales@underwatermagic.eu and receiving a return authorization number. You must return the product to the specified Profi-Glue Limited warehouse within 14 calendar days of the issuance of the return uthorization number. The returned item(s) must be in unused, unopened condition with all original packaging and documentation. You will be credited for your full purchase less our initial shipping charge and a 10% service charge for restocking. You are also responsible for the shipping costs of your return shipment. See NOTE below.


Incorrect Products: If you receive an incorrect item (i.e. an item differing from the item in your order confirmation email) please contact our customer service. Profi-Glue Limited will provide an immediate replacement with the correct item and assume all return shipping costs.


NOTE: Profi-Glue Limited recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Profi-Glue Limited or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.




Beyond 7-day return period and for a period of 12 month, Profi-Glue Limited warrants for clearly essential and unrecoverable defects of the product (assuming the original packing is still closed), only. Profi-Glue Limited is not responsible for specific characteristic of products and any public statements of Profi-Glue Limited, for example in advertisement or general product descriptions, shall only be considered if have been expressly and specifically agreed in writing. Profi-Glue Limited shall only warrant for such defects, which existed at the time of the rendering or acceptance of the product. Please contact the service team in order to clarify warranty procedure details. Profi-Glue Limited shall – at its sole discretion – remove defects subject to warranty by substitution. Profi-Glue Limited shall never be liable for any workmanship related warranties 


Products & Services are provided “as is” with no liability, to the extent as permitted by law; e.g. under no circumstances will Profi-Glue Limited be liable for loss and damages, neither direct nor indirect, consequential loss or damages, business interruption. Without limiting the foregoing, Profi-Glue’s Limited liability arising with respect to an order will not exceed the total fees paid or payable related to a specific order.



Products & Services are provided “as is” with no liability, to the extent as permitted by law; e.g. under no circumstances will Profi-Glue Limited be liable for loss and damages, neither direct nor indirect, consequential loss or damages, business interruption. Without limiting the foregoing, Profi-Glue’s Limited liability arising with respect to an order will not exceed the total fees paid or payable related to a specific order.  Profi-Glue Limited shall not otherwise be liable for loss or damages whether direct, indirect, incidental or consequential, regard­less of the legal theory asserted, including negligence and strict liability. Depending on the country in which you reside, there are certain legally binding warranties and liabilities (e.g. product liability), which – without limiting the foregoing – are to be fulfilled by Profi-Glue Limited.



Profi-Glue Limited makes no warranties or representations as to our sites accuracy and specifically disclaims any liability or responsibility for any errors or omissions in the content on our sites. Neither we nor our parent or affiliated companies, nor any other party involved in creating, producing, or delivering the site is liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, or inability to use or access, the site. You agree that the use of the site is entirely at your own risk. Furthermore, neither any third-party content provider nor we make any warranty with respect to any content, information, services, or products provided through or in conjunction with the site.


We assume no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the site or your downloading of any materials, data, text, images, video, or audio from the site.


Profi-Glue Limited respects the intellectual property of others, and requires that you do the same.


All rights, particularly related to trademarks, copyrights, inventions and industrial property rights, with all rights to programs, documents and information, title and interest, especially in and to Profi-Glue Limited brand features and sites, and IP rights shall rest exclusively with Profi-Glue Limited.



If we become aware of the presence of IP infringing material, we will promptly take down or block access to the allegedly infringing material. Please contact Tech@Profi-Glue.com, our internal process structure will ensure appropriate action.



We at Profi-Glue Limited sincerely guarantee taking the highest care in protecting the privacy of our customers. Please read this privacy policy carefully, as use of our site implies its consent.


Giving you more control over your data / Regulation (EU) 2016/679 (General Data Protection Regulation)

On 25th May 2018, the General Data Protection Regulation (GDPR) comes into effect in the EU.


What do you do with my personal data?

Any personally identifiable data you submit to us is retained for the following purposes:

In order to provide you with the possibility to shop online at Profi-Glue Limited, we must collect your name, e-mail address, delivery address, (if you are not paying with PayPal). 

-This information is solely used to process your orders.

Do you share my personal data with other companies?

When you purchase in our online store we will share your full name, address and contact details with the carriers and agents involved in fulfilling your order and chosen shipping service.
Your payment details are submitted securely through our payment gateway provider PayPal.
We do not allow other companies to use your personal data for their own marketing purposes.
Our website may contain links to the sites of third parties. We are not responsible for the content or privacy practises of these other sites.
By providing your information to Profi-Glue Limited, you consent to this disclosure, as stated, and allow us to make our services available to you. 

Your personal information WILL NOT be sold, traded, rented or given away to any other firm.

Can I delete my personal data "right to be forgotten"?

We store your data for a minimum of 36 month but not longer than 84 month in the data base of the online shop, if you like to have your data removed from our data base "right to be forgotten"
than please email to to our Data Protection Officer Frank Seidelmeier at frank@profi-glue.com from the email address you used to purchase from us. These option will not be available if your account is flagged due to ongoing claims, debit on your account,
or suspected fraud or other illegal activity.

How can I see what personal data you have on me?

Please email to our Data Protection Officer Frank Seidelmeier at frank@profi-glue.com from the email address you used to purchase from us and we will send you an email containing the data we have on file from you.

Can i change / correct my personal data?

If the personal information we hold about you is inaccurate or incomplete, you’re entitled to have it corrected. If we’ve shared your personal information with others,
we’ll let them know about the changes where possible.
If you ask us, where possible and lawful to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.

To change or correct your personal information please email to our Data Protection Officer Frank Seidelmeier at frank@profi-glue.com

How is my order processed?  

Your order is processed by secure server software supplied by ECWID.com (the platform where the shop is based) that encodes all the information that you input before it is sent to us. We also follow strict security procedures to ensure proper storage and careful disclosure of information so that nothing improper happens to your private information. Our security procedures also dictate that we may occasionally request proof of identity before we are able to disclose personal information to you.

Do you use cookies?

Profi-Glue Limited might uses cookies to make our services better. Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as automatic login and a faster shopping process. The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.


If you have any questions about our privacy policy contact our Data Protection Officer Frank Seidelmeiert at frank@profi-glue.com



Applicable Law: The Laws of Cyprus. Court of Jurisdiction: Paphos / Cyprus.



For wholesales inquiries, please contact dealer@underwatermagic.eu


For Regular customers, please contact: sales@underwatermagic.eu






This Online shop is a service of: Profi-Glue Limited  /

Company Registration number: HE 312639


Director / Secretary/ Data Protection Officer: Frank Seidelmeier


Address: Tombs of the Kings 116/ Isavella Comblex D / H4/ Paphos / 8015 Cyprus


Tel.: +357 99 23 21 37


Email: Frank@profi-Glue.com