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Profi-Glue the Company where Magic is more than just a Brand
Profi-Glue the Company where Magic is more than just a Brand
Terms & Condition Online shop
IMPORTANT: PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. THEY
CONTAIN IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS
LIMITATIONS AND EXCLUSIONS THAT APPLY TO YOUR PURCHASES.
IMPORTANT: THESE TERMS & CONDITION APPLY TO PURCHASES MADE ON PROFI-GLUE’S
LIMITED ONLINE STORE ONLY.
GENERAL
The purpose of this online shop is
to provide you with the possibility to buy Profi-Glue Limited products world
wide in countries where no sole importer / distributor is in place.
We will not ship to countries where
we have sole importer in place, which are as of now: USA, SOUTH AFRICA, KENYA, TANZANIA, LESOTHO, SWAZILAND, ZAMBIA, MOZAMBIQUE, SEYCHELLES, MADAGASCAR, MAURITIUS, MALLORCA, BOTSWANA, ZIMBABWE and NAMIBIA. We will also not ship trough this online shop to GERMANY, THE NETHERLANDS, SWITZERLAND, AUSTRIA, BELGIUM and LUXEMBOURG.
ORDERS & PRICES
Our prices are displayed in EURO
and include, depending on the country or region where the goods will be shipped
to, the legal value added or sales tax.
Availability information for the
products in our shop is listed on each item's detail page. As we process your
order, we will inform you by e-mail if any items you order turn out to be
unavailable or if their delivery will be delayed due to any reasons.
When you place an order to purchase
a product from our online shop, we will send you an e-mail confirming receipt
of your order and containing the details and the total value of your order.
Your order represents an offer to us to purchase one or more products. We
accept this offer by sending a order confirmation
e-mail to you.
Profi-Glue Limited accepts the
following forms of payment: Visa - Master card ( through PayPal),
PayPal, Bank transfer on request.
All transactions on Profi-Glue
Limited online shop use PayPal’s encryption system. Your name, address, and
credit card information cannot be viewed by anyone else and will be kept
strictly confidential. We are a verified PayPal account holder.
If you do not own any of the above
listed credit cards or a PayPal account, please contact us directly at sales@underwatermagic.eu
Warehouses in two different
locations are fulfilling Profi-Glue Limited online orders: Germany fulfilling
all orders worldwide (excluding Cyprus for which we have a warehouse in Cyprus).
If not stated otherwise, all goods
are in stock and all orders will usually get sent out no later than 2 to 3
workdays.
We do our very best to keep your
shipping costs within a reasonable range, but decided to only offer traceable
courier services and orders should reach you the best and fastest way possible.
Please be aware that we cannot
deliver to PO boxes.
Shipping Damage: Should your
shipment arrive at your delivery address damaged, please do not accept the
shipment, or have the courier confirm the damage. Since courier services will
not accept damage complaints that are filed at a later date, we will not be
able to offer compensation or exchange in such cases.
Shipping costs can be found at www.dhl.de
PRODUCT RETURNS
7- day
"No-Questions-Asked" Returns: If you are dissatisfied with your
purchase, for whatever reason, you may return it for a full refund within 7
days of your receipt of the product after contacting us at sales@underwatermagic.eu
and receiving a return authorization number. You must return the product to the
specified Profi-Glue Limited warehouse within 14 calendar days of the issuance
of the return uthorization number. The returned item(s) must be in unused,
unopened condition with all original packaging and documentation. You will be
credited for your full purchase less our initial shipping charge and a 10%
service charge for restocking. You are also responsible for the shipping costs
of your return shipment. See NOTE below.
Incorrect Products: If you receive
an incorrect item (i.e. an item differing from the item in your order
confirmation email) please contact our customer service. Profi-Glue Limited
will provide an immediate replacement with the correct item and assume all
return shipping costs.
NOTE: Profi-Glue Limited recommends
that you (1) use a carrier that offers shipment tracking for all returns and
(2) either insure your package for safe return to Profi-Glue Limited or declare
the full value of the shipment so that you are completely protected if the
shipment is lost or damaged in transit. If you choose not to (1) use a carrier
that offers tracking or (2) insure or declare the full value of the product,
you will be responsible for any loss or damage to the product during shipping.
WARRANTIES
Beyond 7-day return period and for
a period of 12 month, Profi-Glue Limited warrants for clearly essential and
unrecoverable defects of the product (assuming the original packing is still
closed), only. Profi-Glue Limited is not responsible for specific characteristic
of products and any public statements of Profi-Glue Limited, for example in
advertisement or general product descriptions, shall only be considered if have
been expressly and specifically agreed in writing. Profi-Glue Limited shall
only warrant for such defects, which existed at the time of the rendering or
acceptance of the product. Please contact the service team in order to clarify
warranty procedure details. Profi-Glue Limited shall – at its sole
discretion – remove defects subject to warranty by substitution. Profi-Glue
Limited shall never be liable for any workmanship related warranties
Products & Services are
provided “as is” with no liability, to the extent as permitted by law; e.g.
under no circumstances will Profi-Glue Limited be liable for loss and damages,
neither direct nor indirect, consequential loss or damages, business
interruption. Without limiting the foregoing, Profi-Glue’s Limited liability
arising with respect to an order will not exceed the total fees paid or payable
related to a specific order.
LIABILITY
Products & Services are provided “as is” with no liability, to the extent as permitted by law; e.g. under no circumstances will Profi-Glue Limited be liable for loss and damages, neither direct nor indirect, consequential loss or damages, business interruption. Without limiting the foregoing, Profi-Glue’s Limited liability arising with respect to an order will not exceed the total fees paid or payable related to a specific order. Profi-Glue Limited shall not otherwise be liable for loss or damages whether direct, indirect, incidental or consequential, regardless of the legal theory asserted, including negligence and strict liability. Depending on the country in which you reside, there are certain legally binding warranties and liabilities (e.g. product liability), which – without limiting the foregoing – are to be fulfilled by Profi-Glue Limited.
SITE USAGE & INTELLECTUAL PROPERTY
Profi-Glue Limited makes no
warranties or representations as to our sites accuracy and specifically
disclaims any liability or responsibility for any errors or omissions in the
content on our sites. Neither we nor our parent or affiliated companies, nor
any other party involved in creating, producing, or delivering the site is
liable for any direct, incidental, consequential, indirect, or punitive damages
arising out of your access to, or use of, or inability to use or access, the
site. You agree that the use of the site is entirely at your own risk.
Furthermore, neither any third-party content provider nor we make any warranty
with respect to any content, information, services, or products provided
through or in conjunction with the site.
We assume no responsibility, and
shall not be liable for, any damages to, or viruses that may infect, your
computer equipment or other property on account of your access to, use of, or
browsing in the site or your downloading of any materials, data, text, images,
video, or audio from the site.
Profi-Glue Limited respects the
intellectual property of others, and requires that you do the same.
All rights, particularly related to
trademarks, copyrights, inventions and industrial property rights, with all
rights to programs, documents and information, title and interest, especially
in and to Profi-Glue Limited brand features and sites, and IP rights shall rest exclusively with Profi-Glue Limited.
If we become aware of the presence
of IP infringing material, we will promptly take down or block access to the
allegedly infringing material. Please contact Tech@Profi-Glue.com, our internal process structure will ensure appropriate action.
We at Profi-Glue Limited sincerely
guarantee taking the highest care in protecting the privacy of our customers.
Please read this privacy policy carefully, as use of our site implies its
consent.
On 25th May 2018, the General Data Protection Regulation (GDPR) comes into effect in the EU.
Any personally identifiable data you submit to us is retained for the following purposes:
In order to provide you with the possibility to shop online at Profi-Glue Limited, we must collect your name, e-mail address, delivery address, (if you are not paying with PayPal).
-This information is solely used to process your orders.
When you purchase in our online store we will share your full name, address and contact details with the carriers and agents involved in fulfilling your order and chosen shipping service.
Your payment details are submitted securely through our payment gateway provider PayPal.
We do not allow other companies to use your personal data for their own marketing purposes.
Our website may contain links to the sites of third parties. We are not responsible for the content or privacy practises of these other sites.
By providing your information to Profi-Glue Limited, you consent to this disclosure, as stated, and allow us to make our services available to you.
Your personal information WILL NOT be sold, traded, rented or given away to any other firm.
We store your data for a minimum of 36 month but not longer than 84 month in the data base of the online shop, if you like to have your data removed from our data base "right to be forgotten"
than please email to to our Data Protection Officer Frank Seidelmeier at frank@profi-glue.com from the email address you used to purchase from us. These option will not be available if your account is flagged due to ongoing claims, debit on your account,
or suspected fraud or other illegal activity.
Please email to our Data Protection Officer Frank Seidelmeier at frank@profi-glue.com from the email address you used to purchase from us and we will send you an email containing the data we have on file from you.
If the personal information we hold about you is inaccurate or incomplete, you’re entitled to have it corrected. If we’ve shared your personal information with others,
we’ll let them know about the changes where possible.
If you ask us, where possible and lawful to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.
To change or correct your personal information please email to our Data Protection Officer Frank Seidelmeier at frank@profi-glue.com
Your order is processed by secure
server software supplied by ECWID.com (the platform where the shop is based) that
encodes all the information that you input before it is sent to us. We also
follow strict security procedures to ensure proper storage and careful
disclosure of information so that nothing improper happens to your private
information. Our security procedures also dictate that we may occasionally
request proof of identity before we are able to disclose personal information
to you.
Profi-Glue Limited might uses
cookies to make our services better. Cookies are alphanumeric identifiers that
we transfer to your computer's hard drive through your Web browser to enable
our systems to recognize your browser and to provide features such as automatic
login and a faster shopping process. The "help" portion of the
toolbar on most browsers will tell you how to prevent your browser from
accepting new cookies, how to have the browser notify you when you receive a
new cookie, or how to disable cookies altogether.
If you have any questions about our
privacy policy
contact our Data Protection Officer Frank Seidelmeiert at frank@profi-glue.com
GOVERNING LAW & COURT OF JURISDICTION
Applicable Law: The Laws of Cyprus.
Court of Jurisdiction: Paphos / Cyprus.
CONTACT
For wholesales inquiries, please contact dealer@underwatermagic.eu
For Regular customers, please
contact: sales@underwatermagic.eu
IMPORTANT: YOU ARE RESPONSIBLE TO MAKE SURE THAT THESE TERMS AND
CONDITIONS COMPLY WITH YOUR LOCAL CONSUMER PROTECTION LAW REGARDING RETURN AND
WARRANTIES, BY USING THE ONLINE STORE YOU AGREE THAT OUR TERMS & CONDITION
ARE CONFORM WITH YOUR LOCAL LAWS AND ARE ASSUMED BINDING.
IMPRINT
This Online shop is a service of: Profi-Glue
Limited /
Company Registration number: HE 312639
Director / Secretary/ Data Protection Officer: Frank
Seidelmeier
Address: Tombs of the Kings 116/
Isavella Comblex D / H4/ Paphos / 8015 Cyprus
Tel.: +357 99 23 21 37
Email: Frank@profi-Glue.com